Try it first. Ask within 14 days.
The short version: try Pro free for 14 days first. If you pay and it is not for you, ask for a refund within 14 days of your first paid charge and you will get it, for any reason. Renewals are not refunded pro rata except where the law says they must be. Refunds are processed by Paddle.
01Try before you pay
The Free plan costs nothing, and Pro includes a 14-day free trial that needs no card, so you can see whether telegrime works for you before any money changes hands. If you do not add payment details, the trial simply ends without charge and you stay on the Free plan. We would rather you find out during the trial than after.
0214-day refund on your first payment
If you subscribe to a paid plan, you can ask for a full refund of your first paid charge within 14 days of that charge, for any reason. This applies to monthly and yearly plans. You do not need to explain.
03Renewals
- Subscriptions renew automatically until you cancel. You can cancel at any time in the billing portal in Settings, and cancellation takes effect at the end of the current billing period.
- We do not offer prorated or partial refunds for the unused part of a renewal period, except where the law requires it.
- If a renewal charged you after you had already cancelled, or charged you in error, tell us or Paddle and we will put it right.
04Your legal rights
This policy does not remove any refund or cancellation rights you have by law, including any cooling-off rights that apply to consumers in the UK or EU. Where those rights give you more than this policy, you get the greater right.
05How to ask for a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, provides all customer service inquiries and handles returns. Refunds are processed by Paddle to your original payment method.
- Use the link in your Paddle receipt or order confirmation email to contact Paddle and request a refund directly.
- Or email hello@telegrime.com with the email address on your order and we will pass it to Paddle straight away.
Once a refund is approved it normally reaches you within a few working days, depending on your bank or card issuer. See also the Paddle buyer terms.
06After a refund
A refunded subscription ends and your account returns to the Free plan. Your data stays until you delete it, as described in the privacy policy. If you used your own AI key, that usage is billed by the AI provider and is not part of our refund.
07Contact
hello@telegrime.com. See also the terms of service.